Frequently
asked questions

Approximately 3×3 metres and a nearby power outlet. If the space is smaller, let us know the measurements and we'll adapt the setup.

Yes. We add your logo, colours and date to the overlay and photowall. We also personalise the booth screen and sending email with your brand.

Via QR code and instant link during the event, plus a complete online gallery sent via WeTransfer at the end.

Yes. We calculate a supplement based on distance and schedule. We have worked on events across Spain.

Between 60 and 90 minutes before the event. We always arrive with enough time to ensure everything is ready when the celebration begins.

Yes. We provide it at no extra cost if the venue requires it.

Yes, we accept changes to the schedule, customisation and number of attendees with at least 2 weeks' notice. It is not possible to change the type of photo booth or the date once the booking is confirmed.

The initial 50% deposit is non-refundable in the event of cancellation. However, if you need to cancel, we can offer the option to reschedule the event date (subject to availability) rather than forfeiting the deposit.

To confirm the booking, a 50% deposit of the total amount is required, which secures the date in our calendar. The remaining 50% is paid 24 hours before the event. We accept bank transfer and credit card.

Yes, we issue VAT-itemised invoices for all our services. When making the booking, provide your company's tax details and we will send the invoice at no extra charge.

Depending on the photo booth type and event size, you'll have between 1 and 3 bilingual (Spanish/English) technicians. Our team interacts with guests, answers queries and ensures the experience is flawless from start to finish.

For our photo booths we use a Canon camera. The Selfie Stick is the only one that uses an iPad Pro. For our 360 photo booths we use the latest iPhone Pro model to deliver the best quality.

No, setup and breakdown time does not eat into the contracted hours. Setup is included in the price and is carried out outside your booked hours — we arrive approximately 2 hours before the event starts.

During the event, guests can download their content instantly via QR code, email, SMS or AirDrop. After the event, you will receive a full HD gallery via WeTransfer within 24 hours.

Pricing is personalised based on the type of photo booth, duration and your event's specific requirements. Contact us via WhatsApp or the form and we'll reply with a detailed quote in under 3 hours.

Yes, we offer full customisation: logo overlays, personalised frames, themed backgrounds, background music and bespoke design for both the overlay and photowall. Everything is managed and reviewed in the days before your event.

Based on our experience in over 500 events, 2 to 3 hours works very well for most celebrations. One of our experts will advise you based on the event type, number of guests and overall flow.

We will contact you 2–3 days before the event to confirm all final details: exact timing, venue access, on-site contact and any last-minute personalisation you need.

We recommend booking at least 10 days before your event. During peak season (summer and Christmas) or outside Madrid, we advise contacting us earlier to secure availability.

Yes. Although based in Madrid and Marbella, we provide service across the Iberian Peninsula. For events outside the Madrid region, there is an additional travel, accommodation and per diem cost, which we will communicate before confirming the booking.

Minimum rental is 1 hour; the standard is 2 hours. Maximum is 10 hours per day. We offer special full-day rates (8 hours) designed for fairs and longer corporate events.